Empower Your Constituents with a Digital Government Experience. Start here.
In the public sector, the journey to digital transformation has been slow due to an aging and retiring workforce, difficulty attracting and hiring new IT talent and the reality of budgetary constraints. Yet citizens increasingly expect government to behave more like the private sector in how it engages with and serves them. Pressures to reduce costs and evolving regulatory requirements are also driving many government agencies toward digital transformation.
Cost and budget pressures (38%) and customer/citizen demands (37%) are the primary drivers of digital transformation in Government. – The Journey to Government’s Digital Transformation, Deloitte University Press
Meet today’s challenges with paperless, touch-less information flows that drive world-class constituent benefits, case management and operational efficiency while driving down costs and improving citizen services.
Ready to power your agency’s digital transformation? Let’s get started.
Constituent Onboarding
Your application process, including public assistance program enrollment, is your most important constituent engagement. Application automation simplifies the collection and processing of constituent information for government programs and allows you to interact with constituents the way they want, so your first impression will make a lasting positive impact.
Case Management
Manually managing processes and papers is time-consuming, costly and error-prone. Whether you’re running public assistance programs, handling claims or processing court cases, replace slow paper-based case management activities with automated processes and allow caseworkers to make faster, more informed decisions and focus on serving constituents instead of pushing paper.
Digital Mailroom
The time you spend sorting and manually processing incoming documents, correspondence and business mail, is time taken away from serving your constituents and moving your government services forward. Capture and classify data at the point of entry from a variety of formats, including handwritten documents, faxes and emails, and quickly route process-ready information to multiple locations for lower operational costs and greater operational efficiency.
ICS allowed us to change the game. Our process went from 2 weeks to 2 minutes.